555r5 Privacy Policy

Who We Are

555r5 ("555r5", "we", "us", "our") is an offshore online betting and casino platform operating at https://555r5.io under an international gaming licence. We provide sports betting, live betting, live casino games, slots, poker, and related services to players primarily across Bangladesh and other eligible jurisdictions worldwide.

For the purposes of this Privacy Policy, 555r5 acts as the data controller in respect of all personal data collected through the platform. This means we are responsible for determining why and how your personal data is processed. If you have any questions about our role or your personal data, please use the contact details provided in Section 15.

This Privacy Policy applies to all users of the 555r5 website at https://555r5.io, any associated mobile-optimised interfaces, and all related services. By registering for a 555r5 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

Data We Collect

555r5 collects personal data across several categories. The table below summarises the key categories and specific data points collected:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (other than where voluntarily disclosed in a responsible gaming context), or biometric data, unless you explicitly provide it to us.

How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold is provided directly by you during the following interactions: completing the account registration form on 555r5; submitting identity documents during the KYC verification process; completing a deposit or withdrawal transaction; contacting our customer support team via live chat or email; opting in to marketing communications; or voluntarily disclosing information when using responsible gaming tools such as deposit limits or self-exclusion requests.

3.2 Data Collected Automatically

When you visit or use the 555r5 platform, we automatically collect certain technical and usage data via server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser fingerprint data, and interaction logs. This data is collected on every visit regardless of whether you are logged in to an account.

3.3 Data from Third Parties

555r5 may receive personal data about you from third-party sources in limited circumstances, including:

• Identity verification providers — who confirm the authenticity of documents you submit during KYC checks.
• Payment processors — including bKash, Nagad, Rocket, and partner banks, who share transaction confirmation data necessary to credit your account.
• Fraud prevention partners — who flag IP addresses, device fingerprints, or financial patterns associated with known fraudulent activity.
• Affiliate marketing partners — who may refer users to 555r5 and share the referring click identifier, but not personally identifiable data beyond what is needed to attribute the referral.

Why We Use Your Data

555r5 processes your personal data for clearly defined purposes. The table below maps each purpose to the relevant data category:

Legal Bases for Processing

555r5 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing is required to perform our contract with you — specifically to operate your 555r5 account, process payments, and deliver the services you have signed up for.
• Legal obligation: Processing is required to comply with applicable law, including anti-money laundering regulations, identity verification requirements imposed by our licensing authority, and responses to lawful requests from regulatory bodies.
• Legitimate interests: Processing is necessary for the legitimate interests of 555r5, including fraud prevention, platform security, product improvement, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing is based on your explicit, freely given, and withdrawable consent — specifically for optional marketing communications and for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Data

555r5 does not sell, rent, or trade your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

6.1 Payment Processors

To process deposits and withdrawals, we share relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners. These providers operate under their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

For KYC compliance, we share identity document images and personal details with third-party identity verification services. These providers process the data solely for the purpose of confirming the authenticity of your identity documents and are contractually bound to confidentiality.

6.3 Game Software Providers

Third-party game providers (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Spribe) may receive a session token or player identifier necessary to deliver their game content within the 555r5 platform. These providers do not receive your full identity profile.

6.4 IT and Infrastructure Partners

We use third-party cloud hosting, content delivery, and database services to operate the 555r5 platform. These providers act as data processors on our behalf under contractual data processing agreements and do not use your data for their own purposes.

6.5 Regulatory and Legal Authorities

555r5 may disclose personal data to competent regulatory authorities, law enforcement agencies, courts, or our licensing authority where required by law, by court order, or where such disclosure is necessary to prevent fraud, money laundering, or other unlawful activity.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the 555r5 business, personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users of any such transfer via the email address registered on their account, and any new data controller will be required to honour the commitments made in this Privacy Policy.

International Data Transfers

As an internationally operating platform, 555r5 may transfer personal data to servers and service providers located outside Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that provided within Bangladesh, including through contractual clauses, data processing agreements, and selecting partners that maintain recognised international data security standards.

If you have questions about specific international transfer mechanisms we rely on, please contact our data team using the details in Section 15.

Data Retention

555r5 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of the account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of the last transaction on the account, or longer if required by our licensing authority.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for three (3) years from the date of the final communication in each support case.
• Marketing preferences and consent records: Retained for the duration of your account and for two (2) years following account closure to document consent history.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless a longer period is required for an ongoing security or fraud investigation.

When personal data is no longer required, 555r5 securely deletes or anonymises it in accordance with our internal data disposal procedures.

Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. 555r5 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate essential platform functions, maintain your login session, prevent fraud, and analyse how our platform is used.

9.2 Categories of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the platform, which pages are visited most frequently, and where users encounter errors. This data is used solely to improve our platform.
• Marketing cookies: Used only with your consent to track the effectiveness of promotional campaigns and to avoid showing you promotions you have already claimed. These are opt-in only.

9.3 Managing Cookies

You can control non-essential cookies through your browser settings or via the cookie preferences panel available on the 555r5 platform. Note that disabling certain cookies may affect the functionality and performance of the platform. Strictly necessary cookies cannot be disabled as they are essential for the service to operate.

Your Rights Over Your Personal Data

Subject to applicable law and our legal obligations, you hold the following rights in respect of the personal data 555r5 holds about you:

• Right of access: You may request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that regulatory and AML requirements may prevent us from deleting certain records immediately.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data where we rely on legitimate interests as our legal basis, and where you believe your fundamental rights outweigh those interests.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our data team using the details in Section 15. We may need to verify your identity before processing your request.

Children & Minors

The 555r5 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you believe that a person under 21 has registered for a 555r5 account or provided us with personal data, please contact us immediately at support@555r5.io so that we can investigate, close the account, and securely delete all associated personal data.

555r5 employs age verification checks at registration and during the KYC process to detect and prevent underage access. Any account confirmed as belonging to a person under 21 will be closed without delay and all associated data securely deleted, except where retention is required for legal or regulatory reasons.

Security Measures

555r5 employs a layered approach to data security. The key measures in place to protect your personal data include:

• Encryption in transit: All communications between your browser or device and the 555r5 platform are encrypted using 256-bit SSL/TLS protocols, ensuring that data cannot be intercepted during transmission.
• Encryption at rest: Sensitive personal data and financial records stored in our databases are encrypted at the storage level to protect against unauthorised access in the event of a system breach.
• Access controls: Access to personal data is restricted to authorised 555r5 personnel on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular data security training.
• Two-factor authentication: 555r5 supports two-factor authentication for player accounts and requires it for internal administrative access, adding an additional layer of protection against unauthorised account access.
• Regular security audits: Our infrastructure undergoes periodic security reviews and vulnerability assessments conducted by qualified security professionals.
• Fraud monitoring: Automated systems monitor transaction patterns, login behaviour, and account activity in real time to detect and respond to suspicious activity.

Despite these measures, no online platform can guarantee absolute security against all threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 555r5 will notify affected users without undue delay in accordance with applicable notification obligations.

Third-Party Links

The 555r5 platform does not contain links to external third-party websites as a matter of platform policy. However, where affiliate or referral links are used in the context of promotional partnerships, those third-party websites operate under their own privacy policies. 555r5 is not responsible for the privacy practices or data handling of any third-party website, and we encourage you to review the privacy policy of any third-party site you visit independently of the 555r5 platform.

Game software provided within the 555r5 platform by third-party providers (such as Evolution Gaming, Ezugi, and Pragmatic Play) runs within our platform environment. While these providers process limited technical session data, 555r5 is responsible for ensuring that such processing is carried out under appropriate data processing agreements.

Changes to This Privacy Policy

555r5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material — meaning they affect your rights or the way we use your data in a significant way — we will provide advance notice by email to the address registered on your account, or via a prominent notice on the 555r5 platform, before the changes take effect.

Minor or administrative changes (such as updated contact details or clarifications that do not alter the substance of our data practices) may be made without advance notice. The "Last updated" date at the top of this policy reflects the date of the most recent revision.

Your continued use of the 555r5 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting our support team.

Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to the personal data 555r5 holds about you, please contact our data team using the details below. We aim to respond to all privacy-related enquiries within five (5) business days (Bangladesh Standard Time, UTC+6).

• Email: support@555r5.io (plain text — not a clickable link)
• Live Support: Available 24/7 via the live chat function on the 555r5 platform
• Subject line for privacy requests: Please use "Privacy Request — [Your Username]" to ensure your enquiry is routed to our data team promptly

When submitting a request to exercise your data rights (e.g., access, erasure, rectification), please include your registered email address, your 555r5 username, and a clear description of the right you wish to exercise. We may ask you to verify your identity before processing your request to protect against unauthorised access to another person's data.

For responsible gaming support, self-exclusion requests, or concerns about your gambling behaviour, please also visit our Responsible Gaming page, which provides detailed guidance on the tools available to you and how to reach our dedicated responsible gaming team.